Is it better to be lucky or good?

So I got lucky and won a cool new cell phone in a drawing at my work.

The ironic part of the story is that when I called my wireless privider, (let's just say they are based in Overland Park, Kansas and have a name that ryhmes with "glint") to try to activate my shiny new toy, they can't help me because they have no record of the new phone's serial number, and as far as they are concerned, the phone can't even physically exist, even though I have the phone and the nice little yellow box it came in sitting on my desk in front of me.

I probably would have been better off if I had won a carrier pigeon.

Sure, I'd have to clean up bird shit, but as long as I remember to fill the dish with birdseed, at least the damn thing would work.

(and I could check e-mail with it too)

UPDATE: They said they were working on it and maybe I'll be able to use the phone by next week. If so, I will celebrate with a big meal made from my old phone.